Shipping policy
Shipping Policy
Last updated: June 26, 2025
Welcome to The Digital Locker Room! We’re committed to delivering your favorite team gear as quickly and securely as possible. Please review our shipping policy below:
Processing Time
All orders are processed within 2–4 business days.
Once your order has been shipped, you will receive a tracking number via email.
Please note: Processing times may be extended during peak seasons or promotions.
Shipping Locations
We proudly ship to:
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All 50 U.S. states
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U.S. Territories and Military APO/FPO addresses
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International destinations worldwide
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| USA (Standard) | 7–14 business days |
| USA (Expedited) | 4–7 business days |
| Canada | 10–20 business days |
| UK / Europe | 10–21 business days |
| Australia / NZ | 12–25 business days |
| Rest of World | 14–28 business days |
Delivery times may vary based on location, customs processing, and carrier delays. Some items may ship separately.
Shipping Costs
Shipping rates are calculated at checkout based on your location, carrier, and selected delivery speed.
We aim to provide the most affordable and reliable shipping options available.
International customers are responsible for any customs duties or import taxes charged by their country.
Split Shipments
Some items may ship separately to ensure faster delivery from different fulfillment centers.
Lost or Delayed Packages
If your tracking number shows “delivered” but you have not received your order:
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Please allow 48 hours, as carriers may mark packages delivered prematurely.
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Then contact us at tdlr@mtbog.com so we can assist you.
We will work with the carrier to resolve the issue or issue a replacement if necessary.
Contact Us
For all shipping-related questions, please email tdlr@mtbog.com.
Customer service is available Monday through Friday, 9 AM – 5 PM EST.